I design learner-centered solutions that improve performance, build leadership capability, and support real work.
Open to corporate and healthcare instructional design and learning experience roles.
A summary of my professional experience, full resume available for download.
Conduct onsite performance consulting with store leadership and associates to identify performance gaps, root causes, and improvement opportunities
Observe facilitation and on-the-job performance, providing structured feedback and coaching to improve learning effectiveness and execution
Partner with subject matter experts (SMEs) to validate training content, ensuring accuracy, relevance, and alignment with current processes and standards
Align learning delivery with business priorities by translating operational requirements into clear learning and performance expectations
Leverage learning technologies and digital tools to support facilitation, feedback, and performance improvement efforts
Facilitated instructor-led training programs ranging from one to ten days in both classroom and on-the-job settings
Mentored department managers on facilitation, leadership, and professional communication skills
Assessed learning transfer by visiting store locations to observe post-training application and provide coaching
Supported training program quality by consulting with stores on standards and readiness for certification audits
Facilitated training programs across multiple functional areas, including leadership, operations, and systems training
Co-facilitated and independently delivered over 18 distinct training courses
Created and published a monthly internal newsletter to reinforce learning and share best practices
Supported continuous improvement efforts by gathering feedback and identifying opportunities to enhance training delivery
Master of Arts – Training and Development
Roosevelt University
Bachelor of Arts – Organizational Communication
Western Michigan University
Instructional Systems Design (ISD)
Learner Analysis
Assessment Design
Instructional Strategy Development
Advanced Instructor-Led Training (ILT)
Virtual & Hybrid Facilitation
Facilitation Observation, Feedback & Coaching
Train-the-Trainer Support
Learner Engagement & Group Dynamics
Onsite Performance Consulting
Performance & Gap Analysis
Cause Analysis
Training vs. Non-Training Interventions
Stakeholder & SME Alignment
Kirkpatrick’s Four Levels of Evaluation
Formative & Summative Evaluation
Observation & Feedback Frameworks
Business-Aligned Metrics
Adobe Captivate
Desire2Learn (D2L)
Snagit
Zoom & WebEx
Virtual Reality